Processing Times
At Lustrara, we take great pride in our luxury home decor products. All orders are processed within 3-5 business days. Please note that during peak seasons, such as holidays, processing times may extend to 5-7 business days.
Domestic Shipping Options & Timeframes
We offer several domestic shipping options to ensure your items arrive in a timely manner:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Next Day Shipping: 1 business day (available for select items)
All shipping times exclude processing time.
International Shipping
We are pleased to offer international shipping to select countries. International orders typically take 7-21 business days to arrive, depending on the destination and customs processing times. Please note that any customs duties and taxes are the responsibility of the recipient.
Shipping Carriers
We partner with reputable shipping carriers to ensure your luxury items are delivered safely:
- FedEx
- UPS
- USPS (for Standard Shipping)
Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment in real-time through our carrier’s website.
Damaged / Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.
Free Shipping Threshold
We offer free standard shipping on all domestic orders over $150. This is a perfect opportunity to explore our exquisite collection of luxury home decor.
Special Handling
Due to the delicate nature of our luxury home decor items, all products are carefully packaged with protective materials. For oversized or particularly fragile items, we may require special handling, which could affect shipping times. We will inform you of any special requirements at the time of purchase.